Last updated: 27th May 2025
At WANDR Travel Co ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://wandrtravelco.com or use our travel services and digital products.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. WHAT INFORMATION WE COLLECT
We may collect the following types of personal information:
Identity data: name, email address, phone number, postal address
Booking data: travel preferences, passport details (if provided), emergency contacts
Payment data: billing address, partial credit/debit card information (processed securely via third-party payment processors)
Technical data: IP address, browser type, device data, cookies, site usage
Marketing data: preferences for receiving marketing from us and third parties
We only collect sensitive information (e.g. health or accessibility needs) where it is directly relevant to your travel plans and with your consent.
2. HOW WE COLLECT YOUR INFORMATION
We collect your personal information through:
Forms you complete on our website
Emails, phone calls, and live chat interactions
Travel booking requests
Purchases of digital products
Newsletter or marketing opt-ins
Analytics and tracking tools (e.g. Google Analytics, Facebook Pixel)
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Provide travel planning and booking services
Deliver digital products you purchase
Process payments and send invoices
Respond to customer service inquiries
Send travel updates or itinerary changes
Send marketing communications (if you opt in)
Improve our website and services
You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
4. SHARING YOUR INFORMATION
We may share your personal information with:
Travel service providers (e.g. airlines, hotels, tour operators) when required for booking
Third-party platforms we use for payment processing, marketing, and customer service
Legal authorities where required by law
We do not sell your personal information.
5. DATA STORAGE & SECURITY
We take reasonable steps to ensure your personal information is secure, including:
Secure website hosting (SSL encryption)
Use of reputable third-party service providers (e.g. Stripe, Google, GoHighLevel)
Access controls and staff confidentiality agreements
However, no method of transmission over the internet is 100% secure. You use our services at your own risk.
6. COOKIES & TRACKING
We use cookies and other tracking technologies to improve your experience and analyse traffic. You can adjust your browser settings to refuse cookies, but this may impact site functionality.
7. ACCESS & CORRECTION
You may request access to or correction of the personal information we hold about you by contacting us at the details below. We will respond within a reasonable time and may require verification of identity.
8. INTERNATIONAL TRANSFERS
Some of our service providers are located outside Australia. When we share your information with them, we ensure they follow privacy practices aligned with Australian law.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally. The most current version will always be available at https://wandrtravelco.com. Continued use of our services means you accept any changes.
10. CONTACT US
For privacy inquiries or complaints, please contact:
WANDR Travel Co